Ordering from Silver Experience couldn't be easier, just follow these simple steps:
Select a category from the menu at the base of the screen, where applicable, then select a specific item of jewellery from the product list.
Choose your product and click 'add to cart'. To add more products select 'continue shopping'.
Finally when you have finished proceed to the checkout and follow the quick and simple instructions.
Standard Delivery Times
UK & Northern Ireland 3-4 working days when ordered before midday. £3 delivery
Ireland & Europe 5 working days when ordered before midday. £4 delivery
Guaranteed next day (UK only). £5 delivery
Worldwide 7 working days when ordered before midday. £6 delivery
We accept Visa, Visa Electron, Maestro*, Diners Club and MasterCard
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
*We are unable to accept international Maestro cards.
Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery unless they are of unsatisfactory quality or unfit for purpose.
Returns should be sent to:
Returns Department
Silver Experience
12 Cuthill Towers
Milnathort,
Perthshire
Scotland
KY13 9SE
International returns
please email silverexperience@aol.com
If we have made a mistake with an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
Statutory Rights
Your UK statutory rights are not affected by our returns policy.
Silver Experience
12 Cuthill Towers
Milnathort,
Perthshire
Scotland
KY13 9SE
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
When you place an order on our website we shall email you an acknowledgement. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you.